Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate and not limited to, their name, email address, mailing address, phone number and any information necessary to obtain a quote request or any other products or services.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information. Users can always refuse to supply personally identification information, though it may prevent them from engaging in certain Site-related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service provider utilized, and other similar information.
Web Browser Cookies
Our Site uses Google Advertising cookies to capture information for remarketing purposes and for demographics and interest reporting. You may opt out of this by visiting Google Analytics’ Opt-Outs for the web.
How We Use Collected Information
CHAT Insurance Services Inc. collects and uses a User’s personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when asking for a quote request only to provide service to them. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a promotion, survey, content or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To share your information with third parties
We may share information with a third party to provide a quotes request or make a requested policy change. We may also share information with third parties for marketing purposes; however, this information does not contain any data allowing the third party to identify the User.
- To send periodic emails
The email address Users provide will only be used to send them CHAT general insurance information, promotions, contests and updates pertaining to their insurance quote request. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, the User may contact us via our Site or respond to the unsubscribe instructions included at the bottom of each email.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing Your Personal Information
We do not sell, trade, or rent User’s personal identification information. We may share non-personal aggregated demographic information regarding visitors and users with our business partners, trusted affiliates and advertisers. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your prior consent.
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this Policy and terms of service.
If you do not agree to this Policy, please do not use our Site.
Your continued use of the Site following the posting of changes to this Policy will be deemed your acceptance of those changes.
CHAT Insurance Services Inc.
260 Town Centre Boulevard, Suite 101